Frequently Asked Questions

To book an apartment on Croft Luxury, follow these steps:

1. Create an account or log in to your Croft Luxury account.
2. Use the search bar to find a property by location, city, or guest capacity.
3. Select your desired property and check availability for your dates.
4. Complete the booking process by providing accurate details and making payment via approved digital methods or bank transfer.
5. You’ll receive a confirmation once payment is processed before check-in.

For assistance, visit our Help Centre or contact us at support@croftluxury.com.

Yes, you can modify or cancel your booking, subject to our cancellation policy:

• Cancellations: Cancel at least 7 days before check-in for a full refund, minus service fees. Refunds are processed within 5–10 business days.
• Modifications: Contact our support team to request changes to your booking dates or details, subject to availability and host approval.

Please reach out to support@croftluxury.com or call +234 816 201 2679 for assistance.

Utilities and cleaning are generally included, but this depends on the host’s listing details. Check the property description on the Croft Luxury platform for specifics about what’s included (e.g., electricity, water, Wi-Fi, cleaning services). Hosts are required to provide accurate details, and any additional fees will be displayed before checkout.

If you have questions about a specific property, contact the host via the platform or reach out to our Help Centre.

To list your property as a host:

1. Create a Croft Luxury account or log in.
2. Navigate to the “List Your Property” section on our platform.
3. Provide accurate details about your property, including description, pricing, availability, and high-quality photos or videos.
4. Ensure your property meets our standards for cleanliness, safety, and functionality.
5. Submit your listing for review. Once approved, it will be live on the platform.

For detailed guides, visit our Help Centre or email support@croftluxury.com.

As a guest, you are expected to:

• Treat the property and its items with care.
• Follow the host’s house rules and local regulations.
• Avoid illegal activities or disturbances.
• Be responsible for any damages caused during your stay.

Failure to comply may result in additional charges or removal from the property. See our Terms of Service for more details.

As a host, you must:

• Provide accurate details about your property, including pricing and availability.
• Ensure the property is clean, safe, and functional for guests.
• Honor confirmed bookings and maintain clear communication with guests.

Repeated cancellations or misrepresentations may lead to suspension. Review our Terms of Service for full details.

If you encounter an issue, contact our support team at support@croftluxury.com or via our Help Centre. We mediate disputes fairly between guests and hosts. If unresolved, disputes may be settled under Nigerian law.