Privacy Policy
Effective Date: November 3, 2025
At Croft Luxury, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile application, or services. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you create an account, book a property, or list a property, we may collect your name, email address, phone number, payment details, and other information you provide.
- Usage Data: We collect information about how you interact with our platform, such as search queries, pages visited, and booking history.
- Device Information: We may collect details about your device, including IP address, browser type, and operating system.
2. How We Use Your Information
We use your information to:
- Facilitate bookings and communication between guests and hosts.
- Process payments and issue refunds.
- Improve our platform and services based on user feedback and analytics.
- Send you updates, promotions, or support-related communications (you can opt out of marketing emails).
- Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We may share your information with:
- Hosts/Guests: To facilitate bookings, we share necessary details (e.g., guest name and contact info with hosts, or property details with guests).
- Service Providers: Third-party providers (e.g., payment processors) who assist with our operations, bound by confidentiality agreements.
- Legal Authorities: When required by law or to protect our rights and users.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your data, such as encryption and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Request details about how your data is used.
Contact us at support@croftluxury.com to exercise these rights.
6. Cookies
We use cookies to enhance your experience, such as remembering your preferences and analyzing site usage. You can manage cookie settings through your browser.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our platform after changes indicates your acceptance of the updated policy.
9. Contact
For questions or concerns about this Privacy Policy, contact us at:
